FAQs
This page answers your frequently asked questions.
Frequently Asked Questions
What is your shipping policy?
We offer 100% free shipping on all orders within the United Kingdom. Orders typically take up to 24 business hours to process before being shipped, and delivery usually takes 3 to 5 working days.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can use this link to monitor your package's progress until it arrives at your door.
What is your return policy?
We have a 14-day return policy. Items must be unworn, unused, with tags, and in their original packaging. To initiate a return, please contact us at info@beautyessence.uk.
How do I return an item?
To return an item, please email us within 14 days of receiving your order. We'll provide you with a return shipping label and instructions on how to send back your package.
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at info@beautyessence.uk. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.
Do you ship internationally?
Currently, we only ship within the United Kingdom. We appreciate your understanding and hope to expand our shipping options in the future.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal, ensuring a secure and convenient checkout experience.
What should I do if my item is damaged or faulty?
If you receive a damaged or faulty item, please contact us within 14 days at info@beautyessence.uk. We will arrange for a replacement or refund after assessing the issue.
Do you offer gift cards?
At the moment, we do not offer gift cards. However, we are exploring this option for the future.
How can I contact customer support?
You can reach our customer support team via email at info@beautyessence.uk or by phone at +44 7488 848096. We're here to assist you!
