FREE UK SHIPPING
14-DAY EASY RETURNS
🦉 Have a Question? We’ve Got You Covered.
Welcome to the BeautyEssence Help Centre! Here you’ll find answers to the questions we get asked most often — from ordering and delivery to returns and more. We’re dedicated to making your experience smooth and enjoyable, so if you don’t see your question here, please don’t hesitate to get in touch with our expert support team.
Find answers to our most frequently asked questions.
Simply browse our curated collection, select the items you want, and add them to your basket. When ready, proceed to checkout, fill in your details, choose your shipping method, and complete payment.
We accept all major credit and debit cards as well as PayPal for safe and secure transactions.
Please contact us within 12 hours of placing your order if you need to make changes or cancel. After that window, it may not be possible as orders are processed quickly.
You’ll receive an order confirmation email right after checkout, and another email with tracking details once your order has shipped.
Simply browse our curated collection, select the items you want, and add them to your basket. When ready, proceed to checkout, fill in your details, choose your shipping method, and complete payment.
We accept all major credit and debit cards as well as PayPal for safe and secure transactions.
Please contact us within 12 hours of placing your order if you need to make changes or cancel. After that window, it may not be possible as orders are processed quickly.
You’ll receive an order confirmation email right after checkout, and another email with tracking details once your order has shipped.
Yes! We offer 100% free standard shipping anywhere in the UK — from London to remote areas like the Highlands and the Isle of Skye.
Orders placed before 2PM GMT (Monday to Friday) are typically processed within 24 business hours.
Absolutely! A tracking link will be sent to you in your dispatch email. You can also visit our Order Tracking page for real-time updates.
Yes, but only if you contact us within 12 hours of placing your order.
Yes! We offer 100% free standard shipping anywhere in the UK — from London to remote areas like the Highlands and the Isle of Skye.
Orders placed before 2PM GMT (Monday to Friday) are typically processed within 24 business hours.
Absolutely! A tracking link will be sent to you in your dispatch email. You can also visit our Order Tracking page for real-time updates.
Yes, but only if you contact us within 12 hours of placing your order.
You can return any product within 14 days of delivery for a full refund, no questions asked.
Submit your return request online within 14 days of delivery. We’ll send you a free pre-paid return label along with instructions on how to package your item safely.
No, we provide a free return shipping label for all returns.
Refunds are processed within 3–7 working days after we receive and inspect your returned item.
Please contact us immediately. We prioritise faulty or damaged products and will offer a full refund or replacement at no cost to you.
You can return any product within 14 days of delivery for a full refund, no questions asked.
Submit your return request online within 14 days of delivery. We’ll send you a free pre-paid return label along with instructions on how to package your item safely.
No, we provide a free return shipping label for all returns.
Refunds are processed within 3–7 working days after we receive and inspect your returned item.
Please contact us immediately. We prioritise faulty or damaged products and will offer a full refund or replacement at no cost to you.
No, you can check out as a guest. Creating an account, however, helps you track orders and speeds up future checkouts.
Use the “Forgot Password” link on the login page and follow the instructions sent to your email.
Your privacy and security are paramount. We use secure encryption and follow strict data protection guidelines to keep your information safe.
No, you can check out as a guest. Creating an account, however, helps you track orders and speeds up future checkouts.
Use the “Forgot Password” link on the login page and follow the instructions sent to your email.
Your privacy and security are paramount. We use secure encryption and follow strict data protection guidelines to keep your information safe.
Yes, we use trusted payment gateways and SSL encryption to ensure your payment information is secure.
This could be due to incorrect card details, insufficient funds, or bank restrictions. Please check your details or contact your bank for assistance.
Yes, we use trusted payment gateways and SSL encryption to ensure your payment information is secure.
This could be due to incorrect card details, insufficient funds, or bank restrictions. Please check your details or contact your bank for assistance.
Enter the code during checkout in the designated field and the discount will be applied to your order total.
Only one promo code can be used per order.
Check our homepage and newsletter for current promotions and sign up to be the first to know about deals.
Enter the code during checkout in the designated field and the discount will be applied to your order total.
Only one promo code can be used per order.
Check our homepage and newsletter for current promotions and sign up to be the first to know about deals.
Yes! We carefully select products that align with ethical standards. Each product description includes specific details where applicable.
We recommend reading product descriptions and reviews. For personalized advice, feel free to contact our customer support team.
Currently, we do not offer samples or testers.
Yes! We carefully select products that align with ethical standards. Each product description includes specific details where applicable.
We recommend reading product descriptions and reviews. For personalized advice, feel free to contact our customer support team.
Currently, we do not offer samples or testers.
You can reach us through our Contact Us page.
Our team is available Monday to Friday, 9AM to 5PM GMT.
We aim to respond to all enquiries within 24 hours on business days.
You can reach us through our Contact Us page.
Our team is available Monday to Friday, 9AM to 5PM GMT.
We aim to respond to all enquiries within 24 hours on business days.
Contact us immediately within 12 hours to see if we can assist.
Please contact us, and we will investigate with the courier and find the best solution.
Click the “unsubscribe” link at the bottom of any marketing email or contact support.
Contact us immediately within 12 hours to see if we can assist.
Please contact us, and we will investigate with the courier and find the best solution.
Click the “unsubscribe” link at the bottom of any marketing email or contact support.
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