We offer :
You can select your preferred shipping method during checkout. For more details, visit our Shipping Policy.
Shipping costs are calculated at checkout based on the delivery method and location.
Yes, we offer Free Shipping (6-10 working days). Choose this option at checkout.
Yes, we offer Free Shipping (3-5 working days). Choose this option at checkout.
Yes, after your order is shipped, you'll receive a tracking number to track your order.
Contact customer service, and we’ll help track or resolve the issue. contact
We offer a 14-day trial period. If you're not satisfied, return the item in its original packaging within 14 days for a full refund.
Contact customer service for instructions. Please return items in original packaging.
We currently offer refunds only. To get a different product, return the item and place a new order.
Contact customer service right away. We may request photos, and we'll help you return it for a refund or replacement.
Refunds are processed within 7 business days after the item is inspected.
You have 14 days from receiving your order to return it.
This page includes all the essential information, but if you can’t find what you were looking for, feel free to contact our support team using the details below.
We accept:
Yes, we use Shopify's secure payment system with SSL encryptionand PCI compliance to ensure your payment information is safe.
Yes, we offer Klarna as a payment option, allowing you to split your payment into 4 instalments for easy and flexible payments.
There are no extra charges for using PayPal, Klarna, or any other alternative payment method.
Yes, sales tax is applied based on the shipping destination and is calculated during checkout.
You can manage your order through your account dashboard, as long as the order hasn't been processed or shipped.
Log into your account and update your address. If the order is already processed, please contact customer service.
Contact customer service immediately, and we’ll assist in correcting it if the order has not been processed.
If you need to update your billing details, please contact customer support immediately, and we'll try to assist you before the order is processed.
Orders can be cancelled within 24 hours of placing them through your account dashboard or by contacting customer service.
No, an account is not required for purchasing. However, creating an account allows you to earn rewards points.
Click on “Sign Up” during checkout or in the account section to create your account.
Go to the login page, click “Forgot Password”, and follow the steps.
Log into your account and go to Account Settings to update your details.
Click the unsubscribe link in any of our emails to remove yourself from our mailing list.
We monitor our stock levels and restock in-demand products year-round. If an item is out of stock, we aim to restock it soon.
Yes, you can sign up for back-in-stock notifications on the product page.
We restock popular items regularly, so if an item sells out, we strive to have it available soon.
Our inventory updates in real-time, If a product is shown as out of stock, it’s likely due to high demand or system synchronization delays.
At the moment, we don’t offer pre-order options. However, we’re constantly restocking popular items and encourage you to sign up for back-in-stock notifications.
Yes, we offer gift cards that can be purchased on our website.
Enter your discount code at checkout, and it will be applied to your order.
Only one discount code can be used per order.
you earn 10 points for every £1 spent. Redeem 1000 points for £10 off your next order.
We also offer exclusive gifts when you reach £100 spent
10% off when you buy two items.
Yes, we use Shopify's secure platform with SSL encryption and PCI compliance to protect your personal information.
No, we don’t store your payment details. All payments are processed securely through Shopify.
You can learn more by reading our Privacy Policy.
We use SSL encryption to ensure that all your personal information is secure. Shopify's platform also adheres to strict privacy and security standards to protect your data.
Once your order is placed, your personal information is used for processing and delivery. We never share or sell your data to third parties. For more information, refer to our Privacy Policy.
We offer eco-friendly products, focusing on cruelty-free, vegan, and sustainable beauty options.
We use recyclable packaging and are continuously working to reduce our environmental impact.
most of our packaging is recyclable. Please follow your local recycling guidelines.
Yes, all our products are cruelty-free. We ensure none of our beauty products are tested on animals.
We use minimal, recyclable packaging and are continuously working towards reducing plastic usage and increasing the use of sustainable materials.
While we don’t currently have a take-back scheme, we encourage customers to recycle our packaging according to local recycling guidelines.
Contact Beauty Essence team for any inquiries about our beauty innovation tools.