FAQs

BeautyEssence is a UK skin-first beauty brand for simple, polished routines. We focus on clear product information, realistic results and routines that are easy to follow.

Orders can only be changed or cancelled within a limited time after purchase, so please contact us as soon as possible. Delivery address changes can be requested within 12 hours of placing your order.

Any current offers are shown on our website and applied at checkout. Subscribe to our newsletter to hear about new products and offers.

We accept major credit and debit cards, PayPal and other secure payment methods shown at checkout.

Yes. In the UK, Tracked Standard delivery is free on every order, with no minimum spend. In the US and Spain it is free when your order reaches the free-delivery threshold for your country (shown at the top of the page and in your bag), after any discounts. Express is always paid.

Tracked Standard takes 4–7 business days and Tracked Express takes 2–5 business days. Orders are processed on business days, Monday to Friday.

The delivery destinations and rates available for your address are shown at checkout. Our Shipping & Handling page explains UK delivery in full.

Once your order has been dispatched, you'll receive a tracking link by email so you can follow your delivery. You can also use our Order Tracking page.

Yes. Beauty tools come with a 14-day trial: return them within 14 days of delivery, undamaged and complete, even if you've tested them. Skincare can be returned within 14 days if unopened; for hygiene reasons, opened skincare can't be refunded unless faulty. Returns are free.

If your item arrives damaged or defective, contact our support team with photos of the product and packaging, and we'll help as quickly as possible.

Please read the product information and instructions before use. We recommend a patch test before first use, especially if your skin is sensitive or reactive. If you are pregnant or have a pre-existing condition, speak to a healthcare professional before use.

Apply a small amount to a discreet area, such as the inner arm or behind the ear, and wait at least 24 hours before using it more widely. Stop using the product if irritation occurs.

No. Our current face care serums, moisturiser and SPF contain fragrance or natural essential oil components. Each product page lists this in its product notes and full ingredient list.

After cleansing, apply serum first, then moisturiser, and finish with SPF in the morning. Each product page shows exactly where that product fits.

Yes. Apply Glow Origin Vitamin C Serum first, then Balance Veil Niacinamide Moisturiser Gel, and finish with SPF in the morning.

No. Our serums and moisturiser are not sunscreens. During the day, finish your routine with an SPF such as Skin Veil Mineral Sunscreen Tint SPF30.

Use the contact form on our BeautyEssence Support page. Including your order number helps us reply in one go.