Frequently Asked Questions
Everything You Need to Know About Shopping with Us
We’re here to make your life style experience as smooth as possible. Whether you're wondering about shipping times, returns, or how to use our products safely, this page has you covered. If you can’t find the answer you’re looking for, feel free to reach out — we’re always happy to help.
Find answers to our most frequently asked questions.
Shipping & returns
1. How long does delivery take?
Standard delivery within the UK typically takes 3–5 working days. During busy periods, such as sales or holidays, there might be slight delays, but we’ll always keep you updated.
2. Do you offer free shipping?
Yes, we offer free UK shipping on all orders—no minimum spend required. International shipping charges will apply based on your location and will be shown at checkout.
3. Can I track my order?
Absolutely! Once your order is dispatched, you'll receive a tracking number by email so you can follow your parcel’s journey to your door.
4. What is your returns policy?
You can return eligible items within 14 days of delivery. Items must be unused, unopened, and in original packaging. Due to hygiene reasons, used beauty products cannot be returned.
5. How do I return a product?
Simply contact our support team with your order number and reason for return. We’ll guide you through the quick and easy return process.
6. When will I receive my refund?
Once your return is received and inspected, we’ll process your refund to the original payment method within 5–7 business days.
Find answers about our products
Products Information
1. Are your products suitable for sensitive skin?
Many of our products are formulated with gentle ingredients and are suitable for sensitive skin. However, we always recommend performing a patch test before full use.
2. Do your products contain parabens or sulphates?
We prioritise clean and safe beauty, so many of our items are paraben- and sulphate-free. Specific ingredient lists are available on each product page for your peace of mind.
3. Are your products cruelty-free?
Yes, at Beauty Essence we are proud to offer products that are 100% cruelty-free. We do not test on animals and work only with ethical suppliers.
4. How should I store my skincare products?
Store your products in a cool, dry place away from direct sunlight. This helps maintain product integrity and shelf life.
5. Can I use these products while pregnant or breastfeeding?
While many of our items are safe, we recommend consulting your healthcare provider before using any new skincare or beauty products during pregnancy or breastfeeding.
