Shipping policy
Where we deliver We deliver to the United Kingdom, the United States and Spain. Every order is tracked.
Delivery options and costs
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United Kingdom:
- Tracked Standard: free on every order, with no minimum spend (4–7 business days)
- Tracked Express: £8.95 (2–5 business days)
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United States:
- Tracked Standard: $5.95, free on orders of $55 or more (4–7 business days)
- Tracked Express: $10.95 (2–5 business days)
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Spain:
- Envío estándar con seguimiento: €5.95, free on orders of €49 or more (4–7 business days)
- Envío exprés con seguimiento: €10.95 (2–5 business days)
How free delivery works
- UK: Tracked Standard is always free.
- US and Spain: free Standard delivery is based on your order value after discounts, excluding shipping.
- Express: always charged.
- Checkout: shows the exact options for your address before you pay.
Processing We process orders on business days (Monday to Friday, excluding public holidays). Orders placed at the weekend or on a public holiday are processed on the next business day. Delivery times are estimates in business days from dispatch and aren't guaranteed. Weather, peak periods, carrier delays and customs checks can add time.
Tracking We email you a tracking link when your order ships. You can also track it at https://beautyessence.uk/pages/order-tracking.
Orders in more than one parcel Some items ship from different fulfilment locations, so your order may arrive in separate parcels on different days. You pay one shipping charge per order, and each parcel has its own tracking.
Address changes and failed deliveries Please check your address at checkout. We can only change it before your order is dispatched. If a parcel can't be delivered because of an incorrect address, or isn't collected, contact us and we'll help arrange the next steps.
Lost or delayed parcels If your tracking hasn't updated for several business days, or your parcel hasn't arrived within the estimated time, send us your order number. We'll investigate with the carrier. If your parcel is lost in transit, we'll send a replacement or give you a full refund.
Taxes and duties
- UK and Spain: prices include VAT where applicable.
- US: sales tax is calculated at checkout.
- Import duties and customs fees: not included. If they apply, they are shown at checkout where they can be calculated; otherwise the carrier or customs authority may collect them on delivery.
Contact info@beautyessence.uk