Order Tracking

Enter your tracking number here to see your order status.

Shipping & Delivery

What are your shipping options?

We offer :

  • Standard Shipping (6-10 working days)
  • Express Shipping (3-5 working days).

You can select your preferred shipping method during checkout. For more details, visit our Shipping Policy.

How much does shipping cost?

Shipping costs are calculated at checkout based on the delivery method and location.

How long will my order take to arrive?

  • Standard Shipping: 6-10 working days
  • Express Shipping: 3-5 working days

Do you offer free shipping?

Yes, we offer Free Shipping (6-10 working days). Choose this option at checkout.

Do you offer express shipping?

Yes, we offer Free Shipping (3-5 working days). Choose this option at checkout.

Can I track my order?

Yes, after your order is shipped, you'll receive a tracking number to track your order.

What should I do if my package is delayed or lost?

Contact customer service, and we’ll help track or resolve the issue. contact

Returns & Refunds

What is your return policy?

We offer a 14-day trial period. If you're not satisfied, return the item in its original packaging within 14 days for a full refund.

How do I return an item?

Contact customer service for instructions. Please return items in original packaging.

Can I exchange an item instead of returning it?

We currently offer refunds only. To get a different product, return the item and place a new order.

What should I do if I receive a defective or damaged item?

Contact customer service right away. We may request photos, and we'll help you return it for a refund or replacement.

When will I receive my refund after returning an item?

Refunds are processed within 7 business days after the item is inspected.

How long do I have to return an item?

You have 14 days from receiving your order to return it.

Frequently Asked Questions

This page includes all the essential information, but if you can’t find what you were looking for, feel free to contact our support team using the details below.

Order Changes & Cancellations

Can I modify or cancel my order after placing it?

You can manage your order through your account dashboard, as long as the order hasn't been processed or shipped.

How do I change my shipping address?

Log into your account and update your address. If the order is already processed, please contact customer service.

What if I made a mistake on my order?

Contact customer service immediately, and we’ll assist in correcting it if the order has not been processed.

Can I update my billing information after placing my order?

If you need to update your billing details, please contact customer support immediately, and we'll try to assist you before the order is processed.

How can I cancel my order?

Orders can be cancelled within 24 hours of placing them through your account dashboard or by contacting customer service.

Sustainability & Packaging

Are your products environmentally friendly?

We offer eco-friendly products, focusing on cruelty-free, vegan, and sustainable beauty options.

What kind of packaging do you use?

We use recyclable packaging and are continuously working to reduce our environmental impact.

Can I recycle your packaging?

most of our packaging is recyclable. Please follow your local recycling guidelines.

Are your products cruelty-free?

Yes, all our products are cruelty-free. We ensure none of our beauty products are tested on animals.

How do you ensure your packaging is sustainable?

We use minimal, recyclable packaging and are continuously working towards reducing plastic usage and increasing the use of sustainable materials.

Can I return the packaging for recycling?

While we don’t currently have a take-back scheme, we encourage customers to recycle our packaging according to local recycling guidelines.

Contact Us

Contact Beauty Essence team for any inquiries about our beauty innovation tools.