Full returns policy
We want returning a product to be clear and simple. Beauty tools come with a 14-day trial, unopened skincare can be returned within 14 days, and returns are always free. Here's how it works, in line with our Refund Policy.
Returns at a glance
| Topic | Details |
|---|---|
| Return window | 14 days from the date of delivery |
| Beauty tools (14-day trial) | You can try your tool. Return it undamaged, clean and complete, with all parts, accessories and packaging. |
| Skincare and cosmetics | Returnable only if unopened and sealed. This includes gel polish, nail stickers and makeup sponges. For hygiene reasons, opened cosmetics can't be refunded unless faulty. |
| Return postage | Free. We email you a prepaid return label once your request is approved. |
| Faulty or damaged items | Please contact us as soon as possible, ideally within 7 days of delivery, for a replacement or refund. Your legal rights for faulty goods still apply after that. |
| Wrong item received | Contact us straight away and we'll send a return label and a replacement. |
| Exchanges | Available for selectable variants (for example, a different colour) once your request is approved. |
| Refund timing | Processed within 5–7 working days after your return is received, inspected and approved. |
| Refund method | Original payment method, or store credit where applicable. No restocking fees. |
How to start a return
- Submit your request through our support page with your order number and email address.
- We'll confirm eligibility and email you a prepaid label with packing instructions.
- Pack the item securely, with all parts and accessories, in its original packaging and send it back. Please keep your proof of postage.
- Once your return arrives and is inspected, we'll email you to confirm the outcome and your refund.
Your legal rights
Under UK consumer law you can cancel your order within 14 days of receiving your items, and you then have a further 14 days to return them. Faulty or misdescribed products are covered by the Consumer Rights Act 2015. Nothing in this page affects your statutory rights.
Need help?
Read our FAQs or contact our support team.
