Returns & After-Sales Care

At BeautyEssence, we want returning a product to be straightforward, transparent, and respectful of your time. Below we explain our returns handling process, so you know what to expect when returning your items.

Step 1: Requesting Your Return

Please submit your return case here within 14 days of delivery to start your return. Our team will confirm your eligibility and provide a free pre-paid return label, along with instructions on how to package and send your item back safely.

Step 2: Receiving & Inspecting Returns

When we receive your returned items, our team will:

Action Details
Inspection We verify that the products are unopened, unused, and in original condition (this is especially important for hygiene reasons in beauty products).
Faulty/Damaged Items We prioritise processing these immediately for a full refund or replacement at no cost to you.
Non-compliant Returns If the item does not meet return criteria (e.g. opened or used), we will contact you to discuss options.

Step 3: Processing Your Return

After inspection, we:

Return Outcome Details
Refunds Processed within 3-7 working days of receiving and approving the return.
Refund Method Refunds are made to your original payment method.
Restocking Fees We do not charge any restocking fees.
Communication We keep you updated by email at every stage, from receipt to refund completion.

Return Shipping & Costs

Shipping Type Details
Return Label A free pre-paid return label is included with your order for your convenience.
Cost Coverage Return shipping is covered by us for faulty or damaged products.
Non-defective Returns Return shipping costs are covered using the provided pre-paid label.
Recommended Please use tracked shipping methods to ensure your return is safely delivered.

Exchanges

We do not offer direct exchanges. Instead, you can return the unwanted item for a refund and place a new order for your preferred product.

Your Legal Rights

Under UK law, you have the right to cancel your order within 14 days of receiving your items and return them within the following 14 days. Faulty or misdescribed products are covered by the Consumer Rights Act 2015, entitling you to a full refund, repair, or replacement.

Need Assistance?

For any questions about your return or to get support, please contact us here. Our team is ready to help.

Your Returns Questions Answered

How do I submit a return?

You can submit your return case online by clicking the Submit Your Return Here button and following the instructions.

How long do I have to return an item?

Returns must be submitted within 14 days of receiving your order to be eligible

Do I have to pay for return shipping?

No, we provide a free pre-paid return label included with your order to make returns hassle-free.

Can I exchange an item instead of returning it?

Currently, we only accept returns. Exchanges are not available at this time.

When will I receive my refund?

Refunds are processed within 2-7 working days of receiving your returned item in its original, new condition.