Step 1: Requesting Your Return
Please submit your return case here within 14 days of delivery to start your return. Our team will confirm your eligibility and provide a free pre-paid return label, along with instructions on how to package and send your item back safely.
Step 2: Receiving & Inspecting Returns
When we receive your returned items, our team will:
| Action | Details |
|---|---|
| Inspection | We verify that the products are unopened, unused, and in original condition (this is especially important for hygiene reasons in beauty products). |
| Faulty/Damaged Items | We prioritise processing these immediately for a full refund or replacement at no cost to you. |
| Non-compliant Returns | If the item does not meet return criteria (e.g. opened or used), we will contact you to discuss options. |
Step 3: Processing Your Return
After inspection, we:
| Return Outcome | Details |
|---|---|
| Refunds | Processed within 3-7 working days of receiving and approving the return. |
| Refund Method | Refunds are made to your original payment method. |
| Restocking Fees | We do not charge any restocking fees. |
| Communication | We keep you updated by email at every stage, from receipt to refund completion. |
Return Shipping & Costs
| Shipping Type | Details |
|---|---|
| Return Label | A free pre-paid return label is included with your order for your convenience. |
| Cost Coverage | Return shipping is covered by us for faulty or damaged products. |
| Non-defective Returns | Return shipping costs are covered using the provided pre-paid label. |
| Recommended | Please use tracked shipping methods to ensure your return is safely delivered. |
Exchanges
We do not offer direct exchanges. Instead, you can return the unwanted item for a refund and place a new order for your preferred product.
Your Legal Rights
Under UK law, you have the right to cancel your order within 14 days of receiving your items and return them within the following 14 days. Faulty or misdescribed products are covered by the Consumer Rights Act 2015, entitling you to a full refund, repair, or replacement.
Need Assistance?
For any questions about your return or to get support, please contact us here. Our team is ready to help.