
Delivery & returns
Tracked delivery to United Kingdom
Free tracked delivery over £40
- Tracked Standard £4.95 4–7 business days
- Tracked Express £8.95 2–5 business days
Free delivery applies to Tracked Standard and is based on your order value after discounts. Express is always charged.
Bundle saving: 10% off 2 items and 15% off 3 or more, applied automatically in your bag.
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Dispatch
Orders are processed on business days, Monday to Friday.
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14-day returns
Request a return within 14 days of delivery for unopened, unused items in their original packaging.
Returns & after-sales care -
Questions about delivery?
Full rates, times and FAQs for every country we deliver to.
Shipping & delivery
Why it belongs in your routine
The main benefits, explained simply.
Hands-Free
Defined Look
Product guide
How it works and how to use it
How to use
Who it's for
Important product notes
Why shop with BeautyEssence
Shop with confidence
A UK skin-first beauty store with clear information, tracked delivery and real people behind every reply.
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Tracked delivery
Standard 4–7 or Express 2–5 business days, with free Standard delivery above your country's threshold.
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Returns within 14 days
Unopened items in their original packaging can be returned within 14 days of delivery.
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Secure checkout
Pay safely with major cards, PayPal and the other secure methods shown at checkout.
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Support that replies
Questions before or after you buy? Send us a message and we'll reply by email.
Product questions
Questions about this product
Quick answers to help you understand how it fits into your routine.
Will it remove a double chin?
Is it rechargeable?
Is it suitable for beginners?
Which colour should I choose?
Is this facial toning device rechargeable?
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Order placed
Choose Tracked Standard or Tracked Express at checkout.
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Dispatched
Processed on business days. We email your tracking link when it ships.
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On its way
Both services are tracked.
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Delivered
Something wrong? We'll help through Returns & After-Sales Care.
Store help
Questions about ordering
Quick answers about delivery, returns and payment.
Ordering and delivery
Is delivery free?
Yes. Tracked Standard delivery is free when your order reaches the free-delivery threshold for your country (shown at the top of the page and in your bag), after any discounts. Express is always paid.
How long does delivery take?
Tracked Standard takes 4–7 business days and Tracked Express takes 2–5 business days. Orders are processed on business days, Monday to Friday.
How do I track my order?
Your dispatch email includes a tracking link. You can also use our Order Tracking page.
Returns and support
Can I return a product?
Yes. You can request a return within 14 days of delivery. Products must be unopened, unused and in their original packaging.
What if my item arrives damaged?
Contact our support team with photos of the product and packaging and we'll help as quickly as possible.
How do I contact BeautyEssence?
Use the contact form on our BeautyEssence Support page. Including your order number helps us reply in one go.
Payment
Which payment methods can I use?
We accept major credit and debit cards, PayPal and other secure payment methods shown at checkout.
How do bundle savings work?
When a bundle saving is shown, it is applied automatically in your bag by our checkout. The final price is always shown before you pay.
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Still need help?
Our support team will look into it with you.
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