Tracked delivery
Standard 4–7 or Express 2–5 business days, with free Standard delivery above your country's threshold.

Delivery & returns
Free tracked delivery over £40
Free delivery applies to Tracked Standard and is based on your order value after discounts. Express is always charged.
Bundle saving: 10% off 2 items and 15% off 3 or more, applied automatically in your bag.
Orders are processed on business days, Monday to Friday.
Request a return within 14 days of delivery for unopened, unused items in their original packaging.
Returns & after-sales careFull rates, times and FAQs for every country we deliver to.
Shipping & deliveryWhy shop with BeautyEssence
A UK skin-first beauty store with clear information, tracked delivery and real people behind every reply.
Standard 4–7 or Express 2–5 business days, with free Standard delivery above your country's threshold.
Unopened items in their original packaging can be returned within 14 days of delivery.
Pay safely with major cards, PayPal and the other secure methods shown at checkout.
Questions before or after you buy? Send us a message and we'll reply by email.
Product questions
Quick answers to help you understand how it fits into your routine.
Choose Tracked Standard or Tracked Express at checkout.
Processed on business days. We email your tracking link when it ships.
Both services are tracked.
Something wrong? We'll help through Returns & After-Sales Care.
Store help
Quick answers about delivery, returns and payment.
Yes. Tracked Standard delivery is free when your order reaches the free-delivery threshold for your country (shown at the top of the page and in your bag), after any discounts. Express is always paid.
Tracked Standard takes 4–7 business days and Tracked Express takes 2–5 business days. Orders are processed on business days, Monday to Friday.
Your dispatch email includes a tracking link. You can also use our Order Tracking page.
Yes. You can request a return within 14 days of delivery. Products must be unopened, unused and in their original packaging.
Contact our support team with photos of the product and packaging and we'll help as quickly as possible.
Use the contact form on our BeautyEssence Support page. Including your order number helps us reply in one go.
We accept major credit and debit cards, PayPal and other secure payment methods shown at checkout.
When a bundle saving is shown, it is applied automatically in your bag by our checkout. The final price is always shown before you pay.
No questions match your search.
Still need help?
Our support team will look into it with you.
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