
Delivery & returns
Tracked delivery to United Kingdom
Free tracked UK delivery on every order
- Tracked Standard Free 4–7 business days
- Tracked Express £8.95 2–5 business days
UK Tracked Standard is free on every order. In the US and Spain, free Standard delivery is based on your order value after discounts. Express is always charged.
Bundle saving: 10% off 2 items and 15% off 3 or more, applied automatically in your bag.
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Dispatch
Orders are processed on business days, Monday to Friday.
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14-day returns
Try your tool for 14 days. If it isn't right, return it undamaged and complete, even if you've tested it. Returns are free.
Returns & after-sales care -
Questions about delivery?
Full rates, times and FAQs for every country we deliver to.
Shipping & delivery
Why it belongs in your routine
The main benefits, explained simply.
Why shop with BeautyEssence
Shop with confidence
A UK skin-first beauty store with clear information, tracked delivery and real people behind every reply.
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Tracked delivery
Standard 4–7 or Express 2–5 business days. Standard is free on every UK order, and free above the threshold in the US and Spain.
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14-day trial on tools
Return any beauty tool within 14 days of delivery if it's undamaged and complete, even after testing it. Gel polish, nail stickers and makeup sponges can be returned if unopened. Returns are free.
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Secure checkout
Pay safely with major cards, PayPal and the other secure methods shown at checkout.
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Support that replies
Questions before or after you buy? Send us a message and we'll reply by email.
Product questions
Questions about this product
Quick answers to help you understand how it fits into your routine.
How often can I use it?
When will I notice a difference?
How is it powered?
Which option should I choose?
Which light colour is best for my specific skin concern?
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Order placed
Choose Tracked Standard or Tracked Express at checkout.
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Dispatched
Processed on business days. We email your tracking link when it ships.
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On its way
Both services are tracked.
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Delivered
Something wrong? We'll help through Returns & After-Sales Care.
Store help
Questions about ordering
Quick answers about delivery, returns and payment.
Ordering and delivery
Is delivery free?
Yes. In the UK, Tracked Standard delivery is free on every order, with no minimum spend. In the US and Spain it is free when your order reaches the free-delivery threshold for your country (shown at the top of the page and in your bag), after any discounts. Express is always paid.
How long does delivery take?
Tracked Standard takes 4–7 business days and Tracked Express takes 2–5 business days. Orders are processed on business days, Monday to Friday.
How do I track my order?
Your dispatch email includes a tracking link. You can also use our Order Tracking page.
Returns and support
Can I return a product?
Yes. Beauty tools come with a 14-day trial: if a tool isn't right for you, return it within 14 days of delivery, undamaged and with all its parts, even if you've tried it. Gel polish, nail stickers and makeup sponges can be returned within 14 days if unopened. Returns are free, and faulty items are always covered.
What if my item arrives damaged?
Contact our support team with photos of the product and packaging and we'll help as quickly as possible.
How do I contact BeautyEssence?
Use the contact form on our BeautyEssence Support page. Including your order number helps us reply in one go.
Payment
Which payment methods can I use?
We accept major credit and debit cards, PayPal and other secure payment methods shown at checkout.
How do bundle savings work?
When a bundle saving is shown, it is applied automatically in your bag by our checkout. The final price is always shown before you pay.
No questions match your search.
Still need help?
Our support team will look into it with you.
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