Tracked delivery
Standard 4–7 or Express 2–5 business days. Standard is free on every UK order, and free above the threshold in the US and Spain.

Delivery & returns
Free tracked UK delivery on every order
UK Tracked Standard is free on every order. In the US and Spain, free Standard delivery is based on your order value after discounts. Express is always charged.
Bundle saving: 10% off 2 items and 15% off 3 or more, applied automatically in your bag.
Orders are processed on business days, Monday to Friday.
Try your tool for 14 days. If it isn't right, return it undamaged and complete, even if you've tested it. Returns are free.
Returns & after-sales careFull rates, times and FAQs for every country we deliver to.
Shipping & deliveryWhy shop with BeautyEssence
A UK skin-first beauty store with clear information, tracked delivery and real people behind every reply.
Standard 4–7 or Express 2–5 business days. Standard is free on every UK order, and free above the threshold in the US and Spain.
Return any beauty tool within 14 days of delivery if it's undamaged and complete, even after testing it. Gel polish, nail stickers and makeup sponges can be returned if unopened. Returns are free.
Pay safely with major cards, PayPal and the other secure methods shown at checkout.
Questions before or after you buy? Send us a message and we'll reply by email.
Product questions
Quick answers to help you understand how it fits into your routine.
Choose Tracked Standard or Tracked Express at checkout.
Processed on business days. We email your tracking link when it ships.
Both services are tracked.
Something wrong? We'll help through Returns & After-Sales Care.
Store help
Quick answers about delivery, returns and payment.
Yes. In the UK, Tracked Standard delivery is free on every order, with no minimum spend. In the US and Spain it is free when your order reaches the free-delivery threshold for your country (shown at the top of the page and in your bag), after any discounts. Express is always paid.
Tracked Standard takes 4–7 business days and Tracked Express takes 2–5 business days. Orders are processed on business days, Monday to Friday.
Your dispatch email includes a tracking link. You can also use our Order Tracking page.
Yes. Beauty tools come with a 14-day trial: if a tool isn't right for you, return it within 14 days of delivery, undamaged and with all its parts, even if you've tried it. Gel polish, nail stickers and makeup sponges can be returned within 14 days if unopened. Returns are free, and faulty items are always covered.
Contact our support team with photos of the product and packaging and we'll help as quickly as possible.
Use the contact form on our BeautyEssence Support page. Including your order number helps us reply in one go.
We accept major credit and debit cards, PayPal and other secure payment methods shown at checkout.
When a bundle saving is shown, it is applied automatically in your bag by our checkout. The final price is always shown before you pay.
No questions match your search.
Still need help?
Our support team will look into it with you.
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